Dear Valued Customer,
Thank you for your patronage and the opportunity to serve you.
Here is some trucking news. As you may be aware, freight is at an all-time high, and capacity is under pressure. We are working to meet all of our customers’ needs and to continue to provide you with the best service. In the current freight market, it might be helpful to share best practices when it comes to managing your load so that we can work together to deliver your freight safely and on time:
1) Disclose everything.
Tell us everything about the load: Provide us with a timelines and freight details. By advising about cut-offs and all available accurate information in a timely manner, we can make the best arrangements for your freight. Please understand that we do our best to prioritize work flow to meet your cut-off times.
2) Be Flexible.
If you require a specific appointment, we can book your load for that time and date. However, port delays and congestion are greatly impacting efficiency.
3) Plan Ahead.
Same day container service is nearly impossible at this time. If you have mission-critical truck freight, please let us know in advance. The more planning, the more options we can provide and the better we can serve you. However, we understand that emergencies still do arise, and we’ll do our best to work around them.
We want to provide you with the best options and solutions, and we need to work in partnership. Texas International Freight is always working hard to be the most dependable, dynamic, and cost efficient freight forwarder in the business. As always, please feel free to call or email me if you have any questions. Your input as a valued customer is invaluable.