Sending shipments out of the country is a more tiresome task than people assume it to be. It involves jumping through a number of complicated procedures and protocols, not to mention the need to fill up a stack of papers. For businesses, this can mean spending a lot of valuable time on matters that they hardly know anything of. Furthermore, the industry is such that there is hardly any margin for error which is why most companies tend to secure the services of freight companies. However, there are still plenty of things one needs to look into before hiring a freight service company.
What exactly are the services they offer?
Before everything else, you need to decide on what services you require from the freight company. You need to take a look at your moving boxes or shipping boxes and note down the quantities, the timeframe you have set for delivery, the locations they need delivery to and how many times per week or month you need them delivered. Once you have found answers for all of those questions, you can decide if a freight company can actually give you what you want.
How experienced is the company?
A freight company should ideally have a lot of experience under its belt as shipping across the world is a complicated affair. The company needs to be up to date with all regulations and stay in line with all rules so that the process goes through smoothly. The company should have the ability to organize all the required modes of transport, offer support throughout the entire process and have the ability to handle unexpected problems like the shutdown of a port etc.
Is the freight company secure enough?
This is one of the most important questions to consider. You need to check what type of insurance the company provides for goods. There are many types of insurance so one should ensure that the available type will suit their purpose and cover the value.
Check if the freight company has a strong presence in the country you are exporting to
This is quite critical for obvious reasons. If the company has a strong presence in that specific country, chances are that they will have plenty of connections, agents and other individuals who can help in case something goes wrong.
Look for references
References or reviews from past clients can give you a better picture of the company and how efficient they are. Generally, the company’s website will have a place where clients have given reviews so you should take a look at them.
Good customer service is essential
You need a freight service that can always answer your queries and get back to you as soon as possible. This is important especially if you are new to the logistics industry. They should also be able to track your product at all times.
Will the company help you grow?
All companies try to grow and outdo themselves so it’s important that your freight service company has the mindset as you. They need to cost-efficient and not to mention, dynamic.